Braman Cadillac Bmw Inc - (305) 576-6900

I found the CPO'd M3 I wanted at Braman motors through the BMW USA CPO search engine. I contacted the dealer as this was the specific color scheme I wanted and enquired about shipping the car from Miami to Houston. I was told it was simple and they frequently shipped vehicles, we agreed on a price which gave a small discount. It was more than I hoped or expected to pay but they assured me it was the "maximum discount", of course. So I paid a deposit over the phone, reassured by the car being BMW CPO. Two days later I showed a friend "my car" on their website, only to find the price had been reduced by $750 since I had paid the deposit. I instantly called and was told this was a "mistake" made by the online dept and they would not honor this price for me. I had paid the deposit and spent many hours on the paperwork, and being led more by my heart than my head I shrugged it off and continued with the purchase at the higher price. I paid dealer fees of $500 and shipping fees of $750. The car was shipped two days later than they stated. When it finally arrived, the trailer truck driver instantly showed me the damage to the rear fender that the dealership had signed off on the shipping invoice as "scratches". I was assured repeatedly the car was pristine, and again I was reassured by the BMW CPO and the large profile of the dealer. The car was in overall "good" condition for it's age, but had 15 - 20 large, deep scrapes in the fender, some of which showed signs of repair. When I called them the next day they denied knowledge of any damage, despite the signed off delivery invoice showing the damage, and asked me to get a quote for the repair. BMW Houston quoted me $900. Braman motors found this amusing and laughed down the phone at me. It then took me THREE MONTHS of letters and phone calls to get $300 from them towards the repair. BMW NORTH AMERICA were very helpful and very concerned, and stated there were similar issues in the past, but they were ultimately powerless to help apart from putting pressure on Braman to provide some service. It got to the point where I'd been ignored, laughed at, lied to, and passed from person to person so much that I accepted the payment in order to just move on with enjoying the car! To add insult to injury, it took FOUR MONTHS for my plates to arrive. The car was delivered in October, my plates arrived, again after countless hours of communication, in JANUARY. Despite my repeated attempts to get some satisfaction from Braman, they were completely and utterly dismissive of me. Whether I was pleasant or assertive, I got the same treatment. Several members of the sales staff and management lied to me on numerous occasions. In the end, FIVE MONTHS later and following pressure from BMW NORTH AMERICA, the solution they offered me was for me to pay to ship the car back to them, and for them to buy it back at the lower market value, and taking value off for the miles and wear I had added to the car. Absolute fraudulent cowboys! Obviously I would not risk sending them my car back, which they knew, so I just had to accept the horrendous treatment. I'm very happy with the car, but wish I'd given my $40k to somebody that would at least treat me with the slightest respect. AVOID AT ALL COSTS! When searching google there are many, many negative reviews for Braman Motors, and I wish I hadn't put so much faith in them just because they are a BMW franchise and sell BMW CPO vehicles. If I had read some of the reviews first, I wouldn't have shipped the car without seeing it.

Welcome to the most corrupt, nasty, and rude "BMW Dealership" in the world. Let me rephrase BMW dealership because this isn't even a real one because when you call BMW north America and complain about it i'm told it's just a franchise and they can't regulate this particular dealership. They'll tell you to give them a 5 every 10 seconds but if your visit is not a pleasurable experience give them a 1 and they will deny you service instead of taking the initiative to make your next visit better. Word to the wise drive the extra couple miles to VISTA BMW in fort lauderdale. BRAMEN BMW (Miami) is filled with crooks, liars, and sales, and service people who really don't care about the customers.

The service department is the worst I have ever experienced. Do the the rudeness and lack of professionalism, I will never buy a BMW again. I would recommend any individual looking for a dealership to stay away from Braman BMW and at all costs please stay away from the service department, especially Marcos. Frankley put, they stink.